EFI Asistencia, comprehensive solution for the management of assistance services

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Save costs for your company

Carry out a complete and efficient management of services, users, your company's fleet and your company's billing.

With our complete Suite EFI Asistencia you will be able to manage, measure, perform and invoice roadside assistance services, transfers, taxi or VTC, as well as home assistance.

More control

All services, equipment and employees centralized through web and mobile app.

Total security

We protect the data and information associated with your EFI Asistencia account. We have ISO 27001 certification.

Great quality

Receive, analyze, prioritize and manage services in record time.

Direct communication

Real-time and automatic reception of services and instant messaging.

The latest technology

Thanks to our custom-developed Android and iOS web and mobile apps.

High performance servers

Receive all the necessary information, step by step, to serve your customers.

Choose the Suite that best suits your needs

Thanks to our web and mobile apps, you will receive in real time all the necessary information, step by step, to serve your customers.

Operational Management

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EFI Tow

Management of roadside assistance services and collect and delivery of vehicles with a tow truck.

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EFI Taxi

Management of passenger pick-up and transfer services.

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EFI Home

Management of home assistance services.
 

Administrative management

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GA Cloud

Invoice your services through our Administrative Management application in the cloud.

Why choose our Suites?

Our Suites are developed to measure for each of the sectors in which we work, for optimal control of the process flow.

All our Suites are made up of: web platform for operational and administrative management of the service, Android or iOS mobile apps and API (Application Programming Interfaces) for the integration with third-party software.

OPERATIONAL MANAGEMENT

Digitized services

Digitized reception of services with integrated clients.

OPERATIONAL MANAGEMENT

Service control

Deferred services and programming of service alerts.

OPERATIONAL MANAGEMENT

Geolocation by smartphone or GPS

Geolocation of the service (mischance/origin and destination), as well as of the fleet and/or users.

OPERATIONAL MANAGEMENT

Dashboard and Statistics

Graphs, tables and heat maps to optimize your company based on data.

OPERATIONAL MANAGEMENT

Advanced document manager

Stores and manages all the documentation of your users, media, clients and suppliers.

OPERATIONAL MANAGEMENT

Report shipment

Generation and management of attendance reports and photographs.

OPERATIONAL MANAGEMENT

Multi-company

Multi-company management.

OPERATIONAL MANAGEMENT

Chat service

Sending and receiving messages.

OPERATIONAL MANAGEMENT

Guard mode

Guard mode and user roles.

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ADMINISTRATIVE MANAGEMENT

Personalized rates

Creation and management of personalized rates and billing series.

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ADMINISTRATIVE MANAGEMENT

Service valuation

Valuation and economic confirmation of managed services.

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ADMINISTRATIVE MANAGEMENT

Cloud billing

Administrative management integrated in EFI Web and multi-device.

Web platform EFI Web

We show you different sections of our web platform where you can see the web interface, map of services, filters of processed services, complete service file, billing of services in GA Cloud, statistics control panel, etc.

EFI Tow · Taxi · Home mobile apps

We show you screenshots of our different mobile apps: EFI Tow, EFI Taxi and EFI Home. Login screens, service sheets, assistance reports, damage reports, media map, etc. Apps available for Android and iOS.

Action areas

Sectores de actuación y tipos de servicios cuya tramitación y gestión digitalizamos.

01.

INSURANCE COMPANIES

You will be able to improve the customer service through real-time monitoring of the service and direct contact at all times, both with the insured and with the roadside assistance provider.

02.

ASSISTANCE COMPANIES, TAXIS AND VTC

Any Assistance Company -roadside assistance, passenger assistance or home assistance- that wants to automate and digitize the processes of reception and management of assistance services provided to its clients.

03.

RESERVATION CENTERS

Looking to expand your customer network? Centralize your passenger pick-up and transfer services, offering an extra quality bonus to your suppliers and customers. Information in real time, geolocation of the service and direct contact with suppliers and customers at all times.

04.

TOUR OPERATORS

Imagine being able to offer a complete service to your customers, fully digitized and in real time, from the moment of booking, arrival at destination, stay and departure, with centralized attention through connection with our complete API of the EFI Asistencia Suite.

05.

VEHICLE RENTING AND LEASING COMPANIES

To carry out transfer operations or personalized vehicle deliveries and pick-ups.

06.

VEHICLE MANUFACTURERS, IMPORTERS AND MARKETERS

To carry out transfer operations or personalized vehicle deliveries and pick-ups.

NOS ADAPTAMOS A LO QUE NECESITES

Sectores de Actuación

01.

COMPAÑÍAS ASEGURADORAS

Podrá mejorar el servicio de atención al cliente mediante el seguimiento en tiempo real del servicio y el contacto directo en todo momento, tanto con el asegurado como con el proveedor de asistencia en carretera.

02.

EMPRESAS DE ASISTENCIA, TAXIS, VTC Y HOGAR

Cualquier Empresa de Asistencia -asistencia en carretera, asistencia de pasajeros o asistencia en hogar- que quiera automatizar y digitalizar los procesos de recepción y gestión de servicios de asistencia prestados a sus clientes.

03.

CENTRALES DE RESERVAS

¿Buscas ampliar tu red de clientes? Centraliza tus servicios de recogida y traslado de pasajeros, ofreciéndoles un plus extra de calidad a tus proveedores y clientes. Información en tiempo real, geolocalización del servicio y contacto directo con proveedores y clientes en todo momento.

04.

OPERADORES TURÍSTICOS

Imagina poder ofrecer un servicio completo a tus clientes, totalmente digitalizado y en tiempo real, desde el momento de la reserva, llegada a destino, estancia y salida, con una atención centralizada mediante la conexión con nuestra API completa de la Suite EFI Asistencia.

05.

EMPRESAS DE RENTING Y LEASING DE VEHÍCULOS

Para la realización de operaciones de traslado o de entregas y recogidas personalizadas de vehículos.

06.

FABRICANTES, IMPORTADORES Y COMERCIALIZADORES DE VEHÍCULOS

Para la realización de operaciones de traslado o de entregas y recogidas personalizadas de vehículos.

Integrate with our EFI API

We integrate your providers with EFI Asistencia through our API protocol. Through our EFI API you can safely obtain the information of the services that are managed through EFI Asistencia, thus integrating them with the rest of your company's applications.

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Integrated companies

Integrated companies EFI Asistencia has 14 integrated companies between insurers and assistance companies for which it manages services, in some cases in an exclusive environment. These companies include: Línea Directa Asistencia, Asitur, RACE, ARAG, Autoclub Mutua, RACC, IMA Ibérica Asistencia, Europ Assistance, ADA, AXA, Allianz Partners, Seguros Pepín, Assa and TAI.

Other integrations

In addition, EFI Asistencia has other integrations with partners and companies that develop software and hardware that increase functionality for our customers. Among these integrations we highlight: Tecofisa and Globspot (iTrack).

We are in Europe and America

EFI Asistencia operates in 8 countries present in the European and American continent: Spain, Canada, Mexico, Panama, Colombia, Ecuador, the Dominican Republic and Chile. We help manage roadside assistance services, passenger transfers and home repairs.

INCREASE YOUR EFFICIENCY AT A MINIMUM COST

Hire EFI ASISTENCIA from just €6/month

Do you have any question?

Contact us without any commitment

Do you need to know price rates? Do you have a CRM and do you want to integrate it with EFI? Do you want more information about our EFI Suites? Contact us without any commitment and we will help you with whatever you need.

Write us

    Equipo comercial

    Equipo de soporte

    Localización

    Avda. Doña Ana, nave 7
    29130 Alhaurín de la Torre
    Málaga, España